Returns
We hope you are satisfied with your purchase. If you need to return or exchange an item, we offer a 25-day return and exchange service. You can submit a return or exchange request within 25 days of receiving your package.
Return Requirements
To ensure smooth processing, please ensure the item meets the following conditions:
- In its original condition: unworn, unwashed, and free of stains or damage;
- Labels, accessories, and original packaging are intact;
- Order number or proof of purchase is available.
How to Request a Return or Exchange
a. Submit your request
Please contact our customer service team, providing your order number, return/exchange intention, reason for return/exchange, and photos of the item.
b. Wait for confirmation
Customer service will review your request within 1-2 business days and inform you whether you meet the return/exchange conditions.
c. Return the item
Return the item to the return address provided by customer service (we recommend using a trackable shipping method).
Please contact our customer service team, providing your order number, return/exchange intention, reason for return/exchange, and photos of the item.
b. Wait for confirmation
Customer service will review your request within 1-2 business days and inform you whether you meet the return/exchange conditions.
c. Return the item
Return the item to the return address provided by customer service (we recommend using a trackable shipping method).
Refund or Exchange Processing
Refund: After the item is inspected and confirmed to be in good condition, the refund will be returned to your original payment method, usually within 10 business days (the exact time depends on your card issuer or payment platform).
Exchange: Once our after-sales team confirms the returned item is in good condition, we will ship the replacement item within 3-5 business days.
Exchange: Once our after-sales team confirms the returned item is in good condition, we will ship the replacement item within 3-5 business days.
Shipping Costs
Returns or exchanges due to quality issues: We will bear the round-trip shipping costs.
Returns or exchanges due to personal reasons (such as incorrect size or style not meeting expectations): You will be responsible for the return shipping costs; if you choose an exchange, we will bear the shipping cost for sending the replacement item.
Returns or exchanges due to personal reasons (such as incorrect size or style not meeting expectations): You will be responsible for the return shipping costs; if you choose an exchange, we will bear the shipping cost for sending the replacement item.
Damaged or Incorrect Items
We recommend checking your package as soon as you receive it.
If there is any damage, defect, or discrepancy with your order, please contact us within 48 hours. We will prioritize your request and cover the related costs.
If there is any damage, defect, or discrepancy with your order, please contact us within 48 hours. We will prioritize your request and cover the related costs.