Shipping Policy

We are committed to providing all our customers with a seamless and transparent delivery experience. Please see the details below regarding our shipping process, timelines, and responsibilities.

Order processing time is 1-3 business days (Monday to Friday, excluding public holidays). During peak periods (such as holidays or promotions), processing times may be slightly longer.
If we encounter any issues (such as payment failure or incomplete address), our team will contact you via email before shipping your order.

All orders automatically qualify for free standard shipping with no minimum purchase requirement.
Expedited Shipping: For faster delivery, please contact customer service to inquire about expedited shipping options. We will provide you with the fastest delivery solution and cost details based on your specific situation.

Standard Shipping: 7–14 business days
Expedited Shipping: 3–5 business days
Once your order has shipped, you will receive a confirmation email containing a tracking number and link to track your package's progress.
If you do not receive a tracking number within 3 business days of placing your order, please contact us.

If your order is delayed, lost, or marked as delivered but not received, please notify us within 7 days of the last tracking update.
We will work with the carrier to investigate the issue and resolve it as quickly as possible.